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Case study · 2026
In developmentA website chatbot for busy SMEs
A chatbot that answers a small business’s customers on its website using the business’s own data, and emails the conversations to the owner.
- Role
- Fullstack developer
The problem
Many of my SME clients are simply too busy to reply to every enquiry. Messages on their websites go unanswered for hours or days, and every slow reply is a customer who goes elsewhere.
The idea
A chatbot on the client’s website that is connected directly to their business data, so it can answer real questions (products, prices, availability, opening hours) without the owner having to talk to every customer.
- Connects straight to the business’s own data
- Handles customer questions end to end on the website
- Sends chat transcripts to the owner by email, so nothing is missed
- Built for SMEs that can’t staff live chat
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